Privacy Policy

This Privacy Policy describes how Dr. Sameer Grover / Grover Hospital (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit our website, contact us, or use our services, including online consultations.

1. Information We Collect

We may collect the following information:

• Personal details you provide (name, phone number, email, address, age, gender).
• Health-related information you voluntarily share when booking appointments, requesting online consultations, or inquiring about services (e.g., symptoms, medical history).
• Technical data (IP address, browser type, device information, pages visited) collected automatically via cookies or similar technologies.
• Communication records (emails, phone calls, form submissions).

We do not intentionally collect sensitive personal data of children under 18 without parental/guardian consent.

2. How We Use Your Information

• To respond to inquiries and schedule appointments / online consultations.
• To provide medical services and follow-up care.
• To improve the Website and our services.
• To send appointment reminders or important service-related communications.
• To comply with legal and regulatory obligations (including medical record-keeping requirements).
• For internal administration and security.

3. Legal Basis & Sharing

We process data based on your consent, contractual necessity (providing services), or legitimate interests / legal obligations.

We do not sell your personal data. We may share information with:

• Authorized hospital staff and medical professionals involved in your care.
• Service providers who help operate the Website or communications (under confidentiality obligations).
• Authorities when required by law or to protect rights/safety.

4. Data Security & Retention

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.

We retain personal and medical information only as long as necessary for the purposes stated, or as required by Indian medical and data protection laws (including the Digital Personal Data Protection Act, 2023).

5. Your Rights

Under applicable Indian law, you may have rights to:

• Access, correct, or update your personal data.
• Withdraw consent (where processing is consent-based).
• Request deletion of data (subject to legal retention requirements).
• Lodge a complaint with the relevant Data Protection Board.

To exercise these rights, please contact us using the details below.

6. Cookies

The Website may use cookies for basic functionality and analytics. You can manage cookie preferences through your browser settings.

7. Third-Party Links

The Website may contain links to external sites. We are not responsible for their privacy practices.

8. Contact Us