Refund Policy

This Refund Policy applies to paid services offered through or in connection with https://drsameergrover.com/, including online consultations and any advance payments for appointments or procedures at Grover Hospital.

1. Online Consultations

• Fees for online consultations are generally non-refundable once the consultation has been completed or the scheduled time has passed.
• If the consultation is cancelled by us (technical issues, doctor unavailability), a full refund or rescheduling option will be provided.
• Cancellations by the patient: Requests made at least 24 hours before the scheduled consultation may be eligible for a partial or full refund at our discretion, or credit toward a future consultation. Late cancellations or no-shows are non-refundable.

2. In-Person Appointments / Hospital Services

• Consultation fees paid in advance are generally non-refundable after the consultation has taken place.
• For surgical or procedural packages (if any advance payment is taken): Refunds are governed by the specific treatment agreement and hospital policy. Medical necessity, cancellation timing, and costs already incurred will be considered.
• No refunds for completed diagnostic tests, procedures, or treatments.

3. How to Request a Refund

Contact us in writing (phone or email) with your booking/payment details and reason for the request within 7 days of the relevant event. We will review and respond within a reasonable time. Approved refunds will be processed via the original payment method (subject to bank/payment gateway timelines).

4. Exceptions

Refunds may be granted in cases of proven technical failure on our side, duplicate payments, or other exceptional circumstances at our sole discretion.

5. Contact